Refund & Subscription Policy

14-day money-back guarantee

If DataCase isn't right for you, you can request a full refund within 14 days of your purchase. You don't need to give a reason.

This applies to your first purchase of a subscription plan (monthly or 6-month). Once a refund is issued, your access to paid content ends.

How to request a refund

Email us at datacasesupport@gmail.com from the address on your account, within 14 days of the charge. Tell us your order reference (it's in the receipt Paddle emailed you). We'll confirm and process the refund, which normally reaches your original payment method within 5–10 business days, depending on your bank.

You can also contact Paddle, our payment provider, directly through the link in your receipt.

How billing works

• Subscriptions are billed in advance, in USD, on the schedule shown at checkout.
• Subscriptions renew automatically at the end of each billing period until you cancel.
• We email you a receipt for every charge.

Cancelling

You can cancel at any time. Cancelling stops future renewals — you keep full access until the end of the period you've already paid for, and you are not charged again after that.

To cancel, use the subscription-management link in your Paddle receipt, or email us at datacasesupport@gmail.com and we'll take care of it.

Cancelling is not the same as a refund. If you cancel after the 14-day window, you won't be charged again, but the period you've already paid for is not refunded.

Renewals after the first period

The 14-day guarantee covers your initial purchase. Renewal charges are generally non-refundable, because you can cancel at any time before a renewal to avoid it. That said, if a renewal genuinely caught you off guard, contact us — see below.

We'll always fix our own mistakes

Outside the 14-day window, we will still refund you in cases such as:

• a duplicate or incorrect charge;
• a billing error on our side;
• a substantial technical failure that prevented you from accessing the content you paid for.

Just email us. We'd much rather sort it out with you directly than have you dispute the charge with your bank.

Your statutory rights

Nothing in this policy limits any rights you have under the consumer laws of your country, including any statutory right to cancel or withdraw from a purchase.

Who you are buying from

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle handles the payment, billing, tax, and related customer-service enquiries. This is why "Paddle" — not "DataCase" — appears on your card or bank statement.

Contact

Questions about billing or refunds: datacasesupport@gmail.com