Randomize SPS against agents
Experiment designMediumProblem. SPS-handled cases retain 13 points worse than agent-handled ones. But sellers choose which cases they handle. Design the experiment that settles it.
Before you reveal: say your answer out loud, as if you were in the real interview — get your reasoning across clearly first. There is no single correct answer: reading what the interviewer is really after and defending your own thinking is what makes an answer strong.