Your CX test is two weeks. The damage lands in six months
Novelty & durationMediumProblem. You tested a stricter refund policy for two weeks. Refund costs fell 22%, CSAT dropped 0.1, and retention is statistically flat. The finance lead wants to ship it permanently. What do you say?
Before you reveal: say your answer out loud, as if you were in the real interview — get your reasoning across clearly first. There is no single correct answer: reading what the interviewer is really after and defending your own thinking is what makes an answer strong.