How much does toxicity actually cost you in players?

Measure impactHard

Problem. Producers suspect toxic behavior drives players away but want it quantified. How do you measure the causal effect of toxicity on retention, and evaluate an intervention?

Before you reveal: say your answer out loud, as if you were in the real interview — get your reasoning across clearly first. There is no single correct answer: reading what the interviewer is really after and defending your own thinking is what makes an answer strong.

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