Business+ went from $12.50 to $15 with AI included. Did the change work?

Measure successMedium

Problem. Slack raised the Business+ price from $12.50 to $15 per user per month and included advanced AI features. Existing customers move to the new price at their next renewal. Six months in, leadership asks: did the change work, and how would we know?

Before you reveal: say your answer out loud, as if you were in the real interview — get your reasoning across clearly first. There is no single correct answer: reading what the interviewer is really after and defending your own thinking is what makes an answer strong.