Which CX problems should engineering fix?
Measurement & estimationHardProblem. You have 40 recurring CX themes. Engineering has capacity for three this quarter. The theme with the most contacts has 12,000 tickets. Which do you pick?
Before you reveal: say your answer out loud, as if you were in the real interview — get your reasoning across clearly first. There is no single correct answer: reading what the interviewer is really after and defending your own thinking is what makes an answer strong.